FAQ2021-07-21T09:39:12-02:30

COFFEE 101

Are there different types of coffee beans?2021-04-09T12:39:26-02:30

Yes! The two main types of beans are Arabica and Robusta. Jumping Bean only roasts Arabica Beans which are a denser, more aromatic premium bean.

Are there mycotoxins in coffee?2021-04-09T12:39:11-02:30

Mycotoxins are naturally occurring and can be found on foods such as dried fruits, nuts, spices, cereals, cocoa and coffee beans. Because of this, Jumping Bean holds a high standard in sourcing premium fairtrade organic green beans to mitigate the risk of mycotoxin exposure.

Are there sulphites in coffee?2021-06-16T11:53:48-02:30

Jumping Bean non-flavoured whole bean coffee and coffee pods are made of 100% Arabica coffee with no additives or preservatives. The flavours used in the Jumping Bean flavoured whole bean coffee and coffee pods contain sulphite levels that are less than 10 ppm as per acceptable Health Canada guidelines. Sulphites are not naturally occurring in roasted coffee but can be found in sweeteners or creamers that may be added to brewed coffee. We recommend that any individual with a food allergy or sensitivity not consume any products that may be a cause of concern for their health. Please consult a doctor or other health care professionals if any food-based sensitivity is suspected.

Does your Newfoundland Screech contain alcohol?2021-06-16T11:55:17-02:30

No, our Newfoundland Screech coffee is naturally and artificially flavoured to emulate the legendary Newfoundland Rum.

How can I find the roast date?2021-06-16T12:08:31-02:30

All of our coffee has a 365 day shelf life. To find out the best before date of our coffees see below:

Whole Bean and Ground – Check the small white sticker on the bottom of the bag.
Example: 09/02/2021 [This date is listed as Day, Month, Year. (D/M/Y), therefore this best before date is February 9th, 2021]

Single Serve Pods – Check the digital imprint below the UPC on the bottom of the box.
Example: BB / MA 2021 JN 26 [This date is listed as Year, Month, Day. (Y/M/D), therefore this best before date is June 26th, 2021]

How does Jumping Bean de-caffeinate your beans?2021-04-09T12:39:21-02:30

We decaffeinate our beans using the Natural Water Process. This water process is natural and does not involve any chemicals. This process removes 94 to 96 percent of the caffeine within the beans.

How long can coffee stay fresh? What is the recommended best before?2021-06-16T12:09:04-02:30

If the bag is unopened, our beans hold their freshness for 365 days after the initial roast date.

How much caffeine is in one cup of Jumping Bean Coffee?2021-06-16T12:14:19-02:30

It all depends on how the coffee has been roasted and brewed and how much coffee is used. Generally, one double shot (2oz) of espresso has about 80mg while a 12oz cup of drip coffee contains 120mg of caffeine.

Is your coffee Gluten Free?2021-04-09T12:39:34-02:30

Yes, all of our coffee is allergen free.

Mythbuster: Which coffee is stronger, light or dark roast?2021-06-17T10:04:39-02:30

Although the flavour profile of dark roasts are stronger and more robust, during the roasting process coffee beans expand. If you measure your coffee by scoops, light roasted coffee will have more caffeine since the beans are roasted for less time and are therefore smaller in size compared to dark roasts.

What does Fairtrade actually mean?2021-06-17T09:51:55-02:30

Fairtrade changes the way trade works through better prices, decent working conditions and a fairer deal for farmers and workers in developing countries.
What is Fairtrade? Fairtrade International. (n.d.). https://www.fairtrade.net/about/what-is-fairtrade.

What does Organic actually mean?2021-04-09T12:38:34-02:30

Organic, defined simply, is food produced without using chemical fertilizers, pesticides, or other artificial agents.

What’s the best way to keep coffee fresh?2021-06-17T09:53:42-02:30

The best way to keep ground coffee or whole beans fresh is to store them in the original sealed package then once opened store the coffee in a opaque airtight container away from light, heat, and moisture.

Where does Jumping Bean source their premium beans?2021-06-17T09:55:38-02:30

Our premium beans are sourced from South America, Central America, Africa and Indonesia.

Why are some beans oiler than others?2021-06-17T10:08:18-02:30

Coffee oils are naturally brought out during the roasting process. The darker the roast, the more likely the beans are to release their oils.

If you are a fan of darker roasts like our French Colombian or Deep Water Dark, we recommend cleaning your brewing equipment frequently to avoid excessive oil/coffee build up.

COMPOSTABLE POD FAQS

Are Jumping Bean pods compatible with the newest single serve brewers? (K-Supreme™/K-Supreme Plus™)2021-06-17T10:22:37-02:30

If you have recently purchased the newest models of the single serve brewing systems(K-Supreme™/K-Supreme Plus™) and are having issues brewing with our 100% compostable pods please reach out to us via email at info@jumpingbean.ca.

Can I purchase an individual box of 12ct or 20ct compostable pods?2021-07-21T09:51:55-02:30

Currently we are selling 12ct, 20ct pods in case formats (6 x 12ct) or (6 x 20ct).

If you are looking for individual boxes, you can purchase them directly through www.amazon.ca or at your local grocer.

Freshness Overwraps?2021-06-16T11:57:42-02:30

Freshness wrappers are a packaging film that act as an outer barrier against oxygen, and other factors that cause staleness. Like many packaging products that require barrier properties (cereal, chocolate, dairy etc.). We are working with our supplier to find a solution that is more environmentally friendly. We have been advised by them that a full compostable/recyclable wrapper in underway with their R&D department, but it will take time to come into product. We are looking forward to announcing this change!

How are Compostable pods different than regular K-Cups®?2021-04-09T12:45:00-02:30

Compostable pods are made with plant-based materials. The unique pod design includes a lid, ring and filter that are all Certified 100% Compostable by the Biodegradable Products Institute (BPI). In fact, the ring is made partially from recycled coffee chaff (the skins that come off the coffee beans during roasting).

How do I compost my pods?2021-06-17T10:13:32-02:30

Once you’re finished brewing your coffee, you can compost the entire pod (without breaking it apart), simply by placing it in the food waste container used in your community such as a green bin (check locally – where accepted). The pod will break down to healthy compost that helps new things grow!

How do I know if my single serve brewer is compatible with Jumping Bean compostable pods?2021-04-09T12:46:45-02:30

Jumping Bean compostable pods work with the vast majority of Keurig® Classic and 2.0 K-Cup® brewing systems.

What is BPI certified compostable?2021-06-17T10:17:30-02:30

BPI® (Biodegradable Products Institute) is an association that was established to provide testing, education and promotion of compostable products. BPI® ensures that any product that carries its logo meet the ASTM D6400 standard and specifications required to be compostable.

SHIPPING FAQS

Can I make an order online and pick it up in person?2021-06-28T16:36:30-02:30

Yes, if you live in St. John’s area you can pick up your order at our head office & warehouse located at 9 Glencoe Drive in Mount Pearl, Newfoundland.

Once your order is processed and ready for pickup, you will receive a “Order Completed” notification via your email used for the order. Once this email is received you will be able to pickup your order between the hours of 10:00am – 3:00pm (Monday – Friday).

Do you offer flat rate shipping?2021-06-28T16:42:42-02:30

Yes, we offer flat-rate shipping for those in the St. John’s, Mount Pearl & Paradise area.

If you live in these area’s and wanted to avail of this service, select Flat-Rate pickup during the checkout process.

How long does shipping from Jumping Bean Coffee® take?2021-06-28T14:13:54-02:30

Our shipping times vary based on where you are located in Canada, see estimated shipping times below:

Atlantic Canada:

Regular Parcel             (6-8 days)

Expedited Parcel         (5-7 days)

Xpresspost Parcel       (1-2 days)

 

Quebec:

Regular Parcel             (12-13 days)

Expedited Parcel         (8-9 days)

Xpresspost Parcel       (5-6 days)

 

Ontario:

Regular Parcel             (13-14 days)

Expedited Parcel         (11-12 days)

Xpresspost Parcel       (5-6 days)

 

West & North:

Regular Parcel             (18-19 days)

Expedited Parcel         (13-14 days)

Xpresspost Parcel       (6-7 days)

My tracking number isn’t working, what do I do?2021-06-28T16:44:56-02:30

Tracking numbers can take up to 48 hours to update. If you’re still experiencing issues after that time, it is best to contact the shipping provider directly.

What is the cost of shipping?2021-06-28T16:03:30-02:30

Shipping costs vary based on your location and the size & quantities of your order.

Jumping Bean Pro Tip: Anything over $75 qualifies for free shipping across Canada!

Who are your shipping providers?2021-06-28T15:40:44-02:30

Currently we only ship with Canada Post (Regular, Expedited and Xpresspost) parcels.

SUBSCRIPTION FAQS

How do I update my shipping address for subscriptions?2021-07-14T09:22:20-02:30

You can update your shipping and billing address & information under your account tab.

Need to make a change to your subscription?2021-07-13T17:05:15-02:30

Changes to subscriptions can be applied under your account.

Within your account: select -> subscriptions -> change quantity/upgrade or downgrade.

*Changes to subscriptions must be applied 3 business days prior to the billing date.*

Questions regarding your subscription?2021-07-14T09:24:17-02:30

We are here to help! Send us an email to info@jumpingbean.ca and include your name and order number.

Unsure of your desired delivery frequency for your recurring subscription?2021-07-14T09:18:10-02:30

You can select how many times in a month you would like to receive a delivery, Biweekly or Monthly. You can change this frequency during your active recurring subscription under your account tab.

What kind of subscription program do you offer?2021-06-28T16:46:59-02:30

We offer subscriptions for 2 or 4 coffees and you can get them bi-weekly or monthly.

*Monthly only for Western & Northern Canada

(British Colombia, Alberta, Saskatchewan and Manitoba, Northwest Territories, Nunavut and Yukon)

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